A propos de NCH Europe

NCH Europe existe grâce à ses clients. Grâce aux dernières technologies, à notre expertise industrielle et à des solutions de qualité, nous disposons des outils nécessaires pour comprendre au mieux les besoins de nos clients.

Avec une présence dans 25 pays et un réseau de plus de 2 000 commerciaux, NCH Europe est l'une des divisions les plus importantes de la multinationale américaine NCH Corporation.

Spécialisée dans les secteurs des ERP (établissements recevant du public), de l'industrie et des infrastructures, NCH Europe apporte des solutions haut de gamme de traitement de l'eau et de maintenance. Notre savoir et nos compétences techniques sans égal aident nos clients à atteindre leurs objectifs en matière de développement durable et à maximiser l'efficience.

Chez NCH Europe, nous sommes convaincus de l'importance du relationnel dans la vente. C'est pourquoi NCH Europe a développé et continue de développer une force de vente directe afin d'entretenir une relation personnalisée avec ses clients, de mieux les comprendre et de stimuler la pénétration du marché.

Key Responsibilities

Self-generate sales leads by networking, referrals, warm and cold calling.

Prioritise self and company generated leads to maximise new business sales opportunities.

Build strong relationships with potential and existing customers from initial call strategy gaining their trust and respect.

Attend potential customer premises to undertake surveys and progress sale.

Identify and progress resale opportunities for customers that have had NCH products / services.

Account management - maintain relationship with customer post sale to ensure satisfaction and obtain referrals. Taking ownership of the customer and their issues.

Consistently utilise approved CRM systems to manage sales process.

Complete and manage all customer orders utilizing relevant company technology and in accordance with company policies, procedures and trading standards.

Present NCH Europe as a credible and professional supplier of products / services.

Follow NCH Sales Process, "Gears of Selling", ensuring intimate knowledge and use of the process.

Maintain knowledge of products and services as well as industry developments.

Communicate technical product points clearly to "non-technical" customers, using appropriate presentation and guidance materials for audience.

Responsible for collecting the technical details and customer information to support Marketing Department for industry case studies.

Ensure adherence with all compliance standards and operate with intergrity at all times.

Ensure adherence to NCH Europe's health and safety standards, to protect the wellbeing of all NCH Europe Agents and Employees.

Adhere to and drive NCH Europe's core values.

Skills, Knowledge & Expertise

Excellent communication and interpersonal skills; comfortable with dealing with all levels of management/non-management both internally to NCH Europe and externally.

Able to build strong relationships gaining trust, and influencing others.

Proven customer orientation - polite, responsive and persistent.

Excellent time management and planning skills.

Demonstrated attitude for creative problem-solving.

Ability to determine solutions for customers (consultative sales approach).

Must be result orientated and able to work both independently and within a team environment.

Must be self-motivated, with a positive outlook and be able to demonstrate initiative and resilience in a sales environment.

Proven ability to manage and maintain multiple customer accounts.

Smart appearance with a high standard of self-presentation and a professional approach.